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Privacy Policy

Last updated: July 18, 2026

Bold Muse Agency, LLC ("Bold Muse Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit boldmuseagency.com, interact with our AI chat or AI voice assistants, communicate with us by SMS or email, schedule appointments, or otherwise use our services.

1. Information We Collect

  • Contact information you provide voluntarily — name, email, phone number, business name, and any details you share in forms, calls, or messages.
  • Communications — content of chat conversations, SMS messages, voice calls with our AI voice agents, and emails.
  • Appointment data — details provided when scheduling a call, including preferred times and topics.
  • Technical data — IP address, browser type, device information, referring URLs, and pages viewed.
  • Cookies & analytics — see Section 3.

2. How We Use Information

  • To respond to inquiries and deliver consulting, implementation, and AI services you request.
  • To schedule, confirm, and remind you of appointments.
  • To send transactional and, with consent, marketing communications by email or SMS.
  • To improve our website, AI assistants, and services.
  • To meet legal, tax, and regulatory obligations.

3. Cookies & Analytics

We use cookies and similar technologies to operate the site and understand usage. We may use analytics providers such as Google Analytics to collect aggregated usage data. You can disable cookies through your browser settings.

4. AI Chat & AI Voice Conversations

When you interact with our AI chat widget or AI voice agents, your conversations may be recorded, transcribed, and reviewed by our team or trusted vendors for quality, training, and follow-up. See our AI Communications Disclosure for details.

5. SMS Messaging

If you opt in to SMS, we may send appointment reminders, customer care messages, and — with separate consent — marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Messaging Policy.

6. Email Communications

We use email to respond to inquiries, confirm appointments, deliver requested resources, and — with consent — send marketing content. Every marketing email includes an unsubscribe link.

7. Third-Party Services

We use trusted vendors to run our business, including:

  • GoHighLevel / LeadConnector — CRM, appointment scheduling, chat widget, and marketing automation.
  • Twilio — SMS and voice communications infrastructure.
  • Google (Analytics, Workspace) — analytics and business email.
  • Payment processors where applicable.

Each vendor maintains its own privacy policy governing how it handles data on our behalf.

8. Data Retention

We retain information only as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information; opt out of marketing; or object to certain processing. To exercise these rights, contact info@boldmuseagency.com.

California Residents

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information. To exercise these rights, contact us at the email above.

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards — including encryption in transit, limited access, and secure vendor infrastructure — to protect information. No method of transmission or storage is 100% secure.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent version.

13. Contact Us

Bold Muse Agency, LLC
Email: info@boldmuseagency.com
Website: boldmuseagency.com