TRUST CENTER

Built on Trust. Powered by AI.

At Bold Muse Agency, security, privacy, and responsible AI aren't afterthoughts — they're how we serve entrepreneurs and small businesses. Here's how we protect your data and communicate with your customers.

Security

  • Encryption in transit (TLS/HTTPS) across our website and vendor platforms.
  • Secure, reputable cloud infrastructure managed by enterprise vendors.
  • Access to customer data is limited to team members who need it to do their work.
  • Vendor security — we choose vendors (GoHighLevel, LeadConnector, Twilio, Google) that publish their own security programs.
  • Password protection and multi-factor authentication on internal accounts where available.
  • Secure communication channels for sharing sensitive information.

Privacy

  • We collect only the information needed to serve you.
  • We use your information to respond, deliver services, and improve our offerings.
  • We retain data only as long as needed for services and legal obligations.
  • You may request access, correction, or deletion at any time.
Read the Privacy Policy →

AI Transparency

  • We use AI to assist with chat, voice, scheduling, and content — never to replace professional judgment.
  • Humans review AI-assisted work before it affects client outcomes.
  • AI can be inaccurate; we validate output before acting on it.
  • We follow responsible-AI principles: transparency, human oversight, fairness, and safety.

Communications

  • AI Voice Agents that identify themselves and route to humans when appropriate.
  • SMS messaging with clear consent, easy opt-out (STOP), and help (HELP).
  • Email for confirmations, follow-ups, and — with consent — updates.
  • Chat widget powered by LeadConnector for questions and lead capture.
  • Appointment reminders and customer notifications tied to scheduled activity.
Read the SMS Messaging Policy →

Compliance

  • We follow best practices aligned with GoHighLevel and LeadConnector platform guidelines.
  • Our SMS program is designed to align with Twilio A2P 10DLC requirements and CTIA messaging principles.
  • We follow standard business communication practices for consent, opt-out, and disclosure.
  • We do not claim formal certifications we do not hold; where certifications apply to our vendors, we rely on their programs.

Third-Party Services

  • GoHighLevel — CRM, automation, and client workflows.
  • LeadConnector — chat widget, scheduling, and messaging.
  • Twilio — SMS and voice infrastructure.
  • Google (Analytics, Workspace) — analytics and business email.
  • Payment processors where applicable.
  • Each vendor maintains its own privacy and security policies.

Responsible AI Statement

  • AI assists communication — it does not replace human relationships or professional judgment.
  • Human review is available when appropriate.
  • We use AI ethically, avoid deceptive practices, and disclose AI interactions.
  • We continuously refine our AI systems to be more accurate, helpful, and safe.

Contact

Bold Muse Agency, LLC
boldmuseagency.com
info@boldmuseagency.com